F.A.Q.

🐾 Most orders ship in multiple packages if you ordered more than one. This is usually due to some being made to order.
🐾 The rest of your order will arrive soon, all within the estimated delivery timeframes.

HOW LONG DOES SHIPPING TAKE?
🐾 Shipping usually takes 10-20 days, but this can vary depending on your location, shipping method and what items were ordered.

REFUND POLICY
🐾 Most of our products are made to order, so refunds are only available for damaged, defective, or lost items.
🐾 We can’t accept refunds for buyer’s remorse or ordering the wrong size/version, so please check our sizing charts carefully!
🐾 To get a refund for damaged items, please send photos as proof — this helps us keep things fair for everyone.

WHAT ARE YOUR SIZES?
🐾 Please check the sizing chart on each product page before ordering. If you're unsure about sizing, feel free to contact us before placing your order.

CAN I CANCEL MY ORDER?
🐾 You can cancel your order within 2 hours after placing it — only if it hasn’t shipped yet or is in the process of production. We start processing orders quickly to get your items to you faster!

IS SHIPPING DISCREET?
🐾 Yes! We ship your orders in totally discreet packaging, so no one needs to know what’s inside.

I DIDN'T GET AN ORDER CONFIRMATION EMAIL!
🐾 If your order went through, you should have received an automatic confirmation email.
🐾 Please check your spam or junk folder — sometimes emails hide there!
🐾 If you think you typed your email wrong, contact us and we’ll fix it and resend your confirmation.

CAN I TRACK MY ORDER?
🐾 Your tracking number will be in your order confirmation and shipping emails.
🐾 Can’t find it? Check your spam folder, or reach out and we’ll help you find it!

WHAT IF MY ORDER IS LOST IN TRANSIT?
🐾 If your package hasn’t arrived 60 days after shipping, it’s considered lost.
🐾 Contact us and we’ll happily issue a refund for lost orders.

WHERE DO YOUR DESIGNS COME FROM?
🐾 All our designs come from artwork licensed with commercial rights — meaning you get high-quality, ethical, and unique products you can feel good about!