PART OF MY ORDER ARRIVED, WHY?
Most orders will arrive in multiple packages if ordering more than one item. We do this to offer you the cheapest prices and free shipping on every order. The rest of your order will arrive in due time, within the delivery time-frames.
HOW LONG DOES SHIPPING TAKE?
Shipping takes between 7-14 days typically.
WHAT IS THE ESTIMATED DELIVERY ON EXCLUSIVE ITEMS?
Our exclusive products like the Unisex Adult Onesies are made to order. It takes 2-3 days for them to be made. Then it will be shipped with a tracking number in your email.
WHAT ARE YOUR SIZES?
On each item we offer you a unique sizing chart so you can measure to ensure satisfaction! In general, we suggest purchasing 1-2 sizes up to be safe, but again, every item is a little different and it's best to consult the sizing charts at all times.
CAN I CANCEL MY ORDER?
You can only cancel your order within 2 hours after ordering, and that's only assuming it hasn't already been shipped. We begin processing orders quickly to speed things along as fast as possible.
IS SHIPPING DISCREET?
Yes, completely and totally discreet!
I DIDN'T GET AN ORDER CONFIRMATION EMAIL?
If you actually placed an order, you did receive an email - it's automatic. If you're not seeing it, it's likely in your spam or junk folder, or, you may have made a typo on your email address. If you think you made a typo when you checked out, just contact us via email and we will immediately correct it for you and resend your order confirmation.
CAN I TRACK MY ORDER?
You should find your tracking number in your order confirmation and shipping emails. If you cannot find your email, please check your spam folder. You can also check HERE.
HOW DOES THE REWARDS PROGRAM WORK?
Become a Puppy's Aesthetics member for FREE. Earn points toward valuable rewards & gain access to exclusives offers. Just create an account & enjoy the first 100 points on us! Sign Up HERE.
Another perk is the Referral Program!
Refer a friend who makes a purchase and both of you will claim a 5$ reward coupon!
WHAT'S YOUR REFUND POLICY?
We offer a 100% Satisfaction Guarantee – Which means we will refund your money if your item is broken or damaged in any way. You will need photo proof of this before issuing refunds due to fraud. We hope you understand.
In the very rare occurrence that your order is lost in transit, please contact us and we will issue a refund or resend your order. An order is considered “lost” if it has not been delivered in 60 days after the order was shipped.